HITEX is a small structure who takes care of each customer on an individual basis. We want to offer the best possible support to our clients so that the software they buy from us provides the best possible return on investment. We can supply the following services:
Maintenance - Technical support :
available for all our products, the maintenance service ensures that you always use the latest versions of the software
and that you can rely on HITEX expertise to solve the potential problems you may encounter when you use it.
This service can be suscribed on an annual basis and includes :
o assistance for bug détection and for finding work-arounds (e-mail or telephone)
o access to product updates and upgrades as issued by software developpers (*)
o assistance for utilizing the software (e-mail or telephone)
On-site customized training:
these one or two day sessions will allow you to learn how to use the software and
how to apply your knowledge to your own work. Although all software we sell is very easy to use
and can be used without any training, customers who did take training, recognize this was indeed a good way
to benefit from all the power of the software and was overall a good investment.
Specific development:
In collaboration with our software partners, we can develop specific functions for you,
or adapt existing functions in order to answer your specific needs and make you even more competitive.
Project assistance :
should you require specific assistance for using our software on your most challenging projects, our experts will surely be able to help you.
Lighting consulting and optical design:
in addition to comprehensive software tools, LTI Optics provides a complete range of lighting consulting
and optical design services. The technical expertise, mathematical insights, and practical experience of each of their
technical staff members combine to form a potent resource which can be applied to any difficult lighting problem. LTI Optics
is a leading developer of optical system analysis software, which provides us with the unique ability to
customize our own software for specialized optical design applications. Follow this link to see examples of projetcs
already completed by LTI.
(*) Optional with Photopia